Refund Policy

This Refund Policy explains when fees paid to Orbitwise may be refunded or adjusted. It covers Orbitwise Academy programmes (such as IELTS and PTE coaching) and other paid counselling or support packages we may offer.

Free counselling sessions, website tools (including eligibility checks), and unpaid enquiries do not involve a purchase and are not subject to refunds.

If a written agreement, invoice, or enrolment confirmation for your purchase states different terms, those specific terms apply to that purchase.

Academy course fees are generally payable in advance as shown at checkout or on your enrolment confirmation.

Cooling-off / early cancellation

• If you cancel in writing before the batch or programme start date and before accessing paid course materials or live classes, you may request a full refund of the course fee paid, less any non-refundable payment gateway charges (if applicable).
• Requests must be sent to info@orbitwise.in from the email or phone number used at enrolment, with your full name, course, and payment reference.

After classes or materials begin

• Once you have attended a live class, accessed paid digital materials, or the programme has started (whichever is earlier), course fees are non-refundable, except where required by law or where Orbitwise cancels the programme.
• In limited cases, we may offer a batch transfer or credit toward another Orbitwise Academy offering at our discretion — this is not a cash refund.

Some students may purchase paid packages for document preparation, application support, or other add-on services beyond an initial free counselling conversation.

• Fees for work already started or completed (profile evaluation, SOP reviews, applications filed, document checks, mock interviews, partner submissions, and similar deliverables) are non-refundable.
• If you cancel a paid package before any paid work has begun, you may request a refund of unused fees, less any stated non-refundable component and payment processing costs.
• University application fees, exam fees, courier costs, embassy or visa fees, and third-party charges paid to institutions are never refundable by Orbitwise — those are controlled by the third party.

If Orbitwise cancels an Academy batch or paid service for operational reasons and cannot provide a reasonable alternative (such as a later batch or equivalent offering), you will receive a full refund of fees paid for the cancelled portion.

Refunds are typically not available when:

• You change your study destination, timeline, or personal plans after services or classes have started
• You are dissatisfied with outcomes that Orbitwise does not guarantee (admissions, scholarships, visas, or test scores) — see our Disclaimer
• You violate our Terms of Use or misuse course materials
• Payment was made with incorrect details and you do not cooperate to verify the transaction

To request a refund or cancellation:

1. Email info@orbitwise.in with the subject line "Refund request"
2. Include your full name, phone number, service or course name, payment date, amount, and transaction / invoice reference
3. Briefly state the reason for your request

We aim to acknowledge requests within 5 business days and complete approved refunds within 10–15 business days after approval, subject to bank and payment-gateway timelines.

Approved refunds are issued to the original payment method where possible. Orbitwise is not responsible for delays caused by banks, UPI apps, card networks, or payment processors after we have initiated the refund.

Refund and billing questions:

• Email: info@orbitwise.in
• Phone: +91 97600-72100
• Address: A-801, Tower A, Emaar Digital Greens, Golf Course Extension Road, Sector 61, Gurugram, Haryana 122098, India