Privacy Policy

This Privacy Policy explains how Orbitwise ("Orbitwise", "we", "us", or "our") collects and uses personal information when you visit orbitwise.in, submit enquiry or eligibility forms, enrol in Orbitwise Academy programmes, or otherwise interact with our study abroad counselling services.

Controller / business contact

• Orbitwise
• A-801, Tower A, Emaar Digital Greens, Golf Course Extension Road, Sector 61, Gurugram, Haryana 122098, India
• Email: info@orbitwise.in
• Phone: +91 97600-72100

We may collect the following categories of information:

Information you provide

• Contact details such as full name, email address, and phone number
• Study preferences such as preferred destination country, intended degree level, subject or field of study, and budget range
• Academic profile details such as Class 10 / Class 12 percentages, CGPA, and English test scores (for example IELTS)
• Course interest details such as Academy course, plan, or coaching pathway selected on our forms
• Any other information you share in messages, WhatsApp chats, calls, or counselling sessions

Information collected automatically

• Technical data such as IP address (used for security and rate limiting), browser type, device type, and approximate location derived from network data
• Usage data such as pages visited, referring URL, and interactions with forms or site features
• Marketing attribution data such as UTM source, medium, campaign, term, and content parameters when you arrive from ads or partner links

We do not intentionally collect special-category data (such as health, religion, or biometric identifiers) through our website forms. Please do not submit sensitive personal data unless we specifically request it for a counselling or visa process and explain why it is needed.

We use personal information to:

• Respond to enquiries and provide study abroad counselling, university shortlisting, scholarship guidance, and admission support
• Run our eligibility matcher and share university shortlist results with you
• Process Academy course interest and enrolment-related follow-ups
• Contact you by phone, email, SMS, or WhatsApp about services you requested or related opportunities you may find useful
• Improve our website, forms, content, and student experience
• Measure marketing performance and understand which campaigns bring visitors to Orbitwise
• Protect our services against spam, abuse, and fraudulent submissions
• Comply with applicable legal and regulatory obligations

Depending on your location and the applicable law (including the Digital Personal Data Protection Act, 2023 in India, and other privacy laws that may apply), we process personal data on one or more of the following bases:

• Consent — when you submit a form, request a callback, or opt in to communications
• Contract / service delivery — to provide counselling, shortlisting, or Academy-related services you ask for
• Legitimate interests — to operate, secure, and improve our website and business, provided those interests are not overridden by your rights
• Legal obligation — where we must retain or disclose information to meet legal requirements

You may withdraw consent for marketing communications at any time by emailing info@orbitwise.in or using unsubscribe options included in our messages where available. Withdrawal does not affect processing already carried out lawfully before withdrawal.

We do not sell your personal information. We may share it with trusted parties only as needed to operate our services, including:

• CRM and communications providers (including GoHighLevel / LeadConnector) to store leads, manage follow-ups, and send service-related messages
• Hosting, analytics, and infrastructure providers that help us run and secure this website
• University partners, education agents, or service partners when needed to progress an application or counselling request you have initiated
• Professional advisers such as legal or compliance consultants, where reasonably required
• Authorities when required by law, court order, or to protect rights, safety, and security

When we share data with service providers, we expect them to process it only for authorised purposes and with appropriate safeguards.

Orbitwise is based in India. Some of our service providers and technology partners may process data in other countries. Where personal data is transferred internationally, we take reasonable steps to ensure appropriate protection consistent with applicable law.

We retain personal information only for as long as needed for the purposes described in this policy, including counselling follow-up, service delivery, dispute resolution, security, and legal compliance.

Enquiry and lead records are typically kept for as long as an active counselling relationship continues and for a reasonable period afterwards, unless a longer retention period is required by law or for legitimate business records. When data is no longer needed, we delete or anonymise it where practicable.

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. These may include access controls, encrypted transport (HTTPS), and rate limiting on form submissions.

No method of transmission or storage is completely secure. If you believe your interaction with us has been compromised, contact us promptly at info@orbitwise.in.

Our website may use cookies, local storage, and similar technologies to operate the site, remember preferences, understand traffic, and measure marketing performance. Some cookies are essential for basic functionality; others help us improve the experience or attribute visits to campaigns.

You can control cookies through your browser settings. Blocking some cookies may affect how certain features work. For more detail, see our Cookie Policy.

Subject to applicable law, you may have the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion or erasure of your data, where applicable
• Withdraw consent for marketing or other consent-based processing
• Ask us to restrict or object to certain processing, where the law provides that right

To exercise these rights, email info@orbitwise.in with enough detail for us to verify your identity and locate your records. We may need to ask for additional information before responding.

Our services are directed at students and professionals exploring higher education and global career pathways. If you are under 18, please use our services with a parent or guardian's involvement. If we learn that we collected personal data from a child without appropriate consent where required, we will take reasonable steps to delete it.

Our website may link to universities, partner sites, app stores, social media platforms, or other third-party services. Those sites and services have their own privacy practices. We are not responsible for the content or privacy policies of third parties you choose to visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website or services after an update means you acknowledge the revised policy.

If you have questions, concerns, or requests about this Privacy Policy or how Orbitwise handles personal data, contact us at:

• Email: info@orbitwise.in
• Phone: +91 97600-72100
• Address: A-801, Tower A, Emaar Digital Greens, Golf Course Extension Road, Sector 61, Gurugram, Haryana 122098, India